Contact Us

Our customer-support team can assist with questions about lug width, band length, clasp type, watch-box dimensions, display-stand size, protector compatibility, tool use, materials, care, ordering, payment, shipping, tracking, delivery, returns, refunds, privacy requests, and other store-related matters. Email is generally the most useful option when your question involves an existing order because you can include your order number, product name, photographs, and other relevant information in one message.

You may also contact us by phone using the number shown below. If you are calling about an order, please have your order number and the email address used at checkout available so we can understand your request more quickly.

If you would like additional information before placing an order, include the exact product name and explain what you would like to know. Useful questions may relate to lug width, strap length, clasp style, storage-box clearance, stand dimensions, protector fit, or tool compatibility.

Please review the product page first, as many details are listed there. If something remains unclear, contact us and we will review the available product information with you.

If you are asking whether a replacement band will fit your watch, provide the watch model where possible and confirm the lug width. Include the exact Qorevli band name and the measurement you have.

Compatibility should be confirmed by dimensions rather than appearance alone.

If you are considering a watch box, travel case, or display stand, review the internal or support dimensions and compare them with your watch case size and strap or bracelet thickness.

For multi-surface materials such as wood, glass, metal, or marble-pattern bases, contact us if you need clarification about care or finish.

If you are considering a protective case or anti-scratch cover, include the exact watch model and case size when contacting us. Small differences in case shape, crown position, and button layout can affect fit.

If you need information about a band-removal tool, case-back opener, or repair holder, tell us the intended task and the watch or bracelet type. Tool suitability can vary depending on construction.

For complex repairs, water-resistance work, or internal servicing, professional watch service may be more appropriate.

For order-status questions, address corrections, change requests, cancellation requests, payment concerns, or shipping questions, include your order number and checkout email address. This helps us locate the purchase and review the relevant information efficiently.

If an order has already entered processing or fulfillment, changes or cancellations may no longer be possible. If tracking information has been issued, include the tracking number when asking about delivery progress.

If you have a question about delivery progress, first review any tracking information provided for the order. Carrier scans can sometimes update after a delay because of high-volume periods, customs processing, weather conditions, or local delivery events.

When contacting us about a shipment, include your order number, tracking number where available, and a short description of the issue.

If your order arrives with visible damage, missing components, the wrong item, or another issue, contact us promptly. Please provide your order number, a short explanation of the problem, and clear photographs when relevant.

Useful photographs may include the full item, damaged leather or nylon, bent mesh, scratched finish, cracked case, broken display stand, damaged tool tip, packaging, or shipping label.

We may request additional information when reasonably necessary to review the issue and determine the appropriate next step.

If you have questions about cleaning leather, stainless steel, nylon, wood, glass, or protective cases, contact us with the exact product name. Different materials require different care methods.

Avoid abrasive cleaners, harsh chemicals, and unnecessary moisture unless the product instructions specifically permit them.

Please contact customer support before sending any merchandise back. A return should not be sent automatically to the registered company address. If a return is approved, customer support will provide the applicable return instructions and destination.

Return eligibility may depend on the product, its condition, signs of wear, sizing modifications, removed links, scratches, tool use, missing components, damage after delivery, or other changes that affect resale condition.

If a refund is approved, it is processed through the applicable payment method used for the original order. The time for funds to appear may vary depending on the payment provider or financial institution.

You may contact us if you have questions about how personal information is handled in connection with the store or if you want to submit a privacy-related request. Depending on the request, we may need information that reasonably verifies your identity or your relationship to the relevant order or account.

Please avoid sending unnecessary sensitive information by email. Provide only the information reasonably needed for us to understand and review your request.